Terms & Conditions

1. Introduction

These Terms & Conditions apply to the use of royalplaza.lk and purchases made from Royal Plaza, No. 14, Bus Stand Shopping Complex, Ambalangoda, Sri Lanka. By using this website or placing an order, you agree to follow these terms.

2. Use of Website

Customers must use the website lawfully and provide correct information when creating an account, placing an order, contacting Royal Plaza, or using any customer service feature.

3. Customer Account

Customers are responsible for keeping their account details, password, and mobile number secure. Royal Plaza may use the registered mobile number for account verification, order communication, and customer support.

4. Mobile OTP Verification

Royal Plaza uses SMS OTP verification to verify customer phone numbers during registration, password reset, and phone number change where applicable. Customers should not share OTP codes with anyone.

5. Product Information

Royal Plaza tries to display product names, images, descriptions, prices, sizes, colors, discounts, and stock details accurately. Actual product colors or appearance may vary slightly due to photography, screen settings, or supplier updates.

6. Product Availability

Products are subject to availability. Stock levels may change before payment is completed or before an order is confirmed.

7. Prices and Discounts

Prices and discounts may change without prior notice. Confirmed orders will use the price shown at checkout at the time the order is placed.

8. Orders

Placing an order means the customer requests to purchase the selected products from Royal Plaza. Royal Plaza may review order details before fulfilment.

9. PayHere Online Payments

Online payments are processed through PayHere. Royal Plaza does not store full card numbers, CVV, or full bank card details on royalplaza.lk.

10. Order Confirmation

Order confirmation depends on successful payment verification and product availability. PayHere payment status updates are verified before paid orders are processed.

11. Delivery

Delivery is available within Sri Lanka. Delivery time may vary by location, product availability, courier availability, weather, public holidays, or other unavoidable reasons.

12. Returns and Refunds

Returns and refunds are handled according to the Royal Plaza Refund & Return Policy available on this website.

13. Customer Responsibilities

Customers must provide accurate name, phone number, email, delivery address, and order information. Royal Plaza may not be able to complete an order if the details are incorrect or incomplete.

14. Privacy and Data Use

Customer data is handled according to the Royal Plaza Privacy Policy, including account, order, payment status, delivery, SMS OTP, and customer support information.

15. Limitation of Responsibility

Royal Plaza is not responsible for delays or issues caused by incorrect customer details, third-party payment systems, delivery service interruptions, courier delays, network failures, or unavoidable events beyond reasonable control.

16. Changes to Terms

Royal Plaza may update these Terms & Conditions from time to time. The latest version will be published on royalplaza.lk.

17. Contact Information

Royal Plaza
No. 14, Bus Stand Shopping Complex, Ambalangoda, Sri Lanka
Website: https://royalplaza.lk