Delivery Policy

1. Introduction

Royal Plaza delivers online orders placed through royalplaza.lk within Sri Lanka, subject to product availability, payment verification, and delivery service availability.

2. Delivery Areas

Delivery is available to selected areas within Sri Lanka. Delivery availability may depend on the customer's location and the available delivery service for that area.

3. Delivery Time

Delivery time may vary based on location, product availability, courier availability, weather, public holidays, or other unavoidable reasons.

4. Order Processing Time

Orders are processed after order placement and payment verification. Royal Plaza may contact the customer if any delivery or order detail needs confirmation.

5. Delivery Charges

Delivery charges, if applicable, will be shown during checkout or communicated before delivery. Delivery charges may vary depending on location, product type, or order value.

6. Customer Delivery Details

Customers must provide correct name, phone number, email, and delivery address. Incorrect or incomplete information can delay or prevent delivery.

7. Contact Before Delivery

Royal Plaza or a delivery partner may contact the customer using the provided phone number before delivery or if clarification is needed.

8. Failed Delivery

If delivery fails due to an incorrect address, unreachable phone number, or customer unavailability, additional delivery charges or delivery delays may apply.

9. Delays

Royal Plaza will try to inform customers about major delivery delays where possible. Some delays may be caused by courier, weather, public holiday, or other unavoidable conditions.

10. Contact Information

Royal Plaza
No. 14, Bus Stand Shopping Complex, Ambalangoda, Sri Lanka
Website: https://royalplaza.lk